POST TYPE · THE BRAND AND ITS PEOPLE
Show how the work really gets done — one moment, specific and warm. People buy from people they feel they know.
THE SHORT ANSWER
Tell ONE moment, not a tour of the business: what happened, who was in the room (by role), and what the reader would not have guessed. Warm, specific, under 120 words. A photo from the moment beats any graphic.
The moment
What happened, when.
Who was there
By role.
The surprise
What the reader would not have guessed.
Copy it and fill in the brackets.
[When], [what happened]. [Who was there, by role] [what they did]. What you wouldn't guess: [the surprise].
EXAMPLE — written for a made-up furniture maker.
At 7am this morning, before anyone else was in, our head joiner was re-sanding a table that had already passed inspection. She said the grain “didn't feel right” under her hand. What you wouldn't guess: about one table in twenty goes back like that, and nobody but us ever knows.
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Written 6 October 2026 by PaperFlight. The example business and its numbers are made up.